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Shipping & Returns

Shipping & Returns

Domestic Shipping (within Canada only)

Currently, we only ship in Canada. We do not ship internationally.

Store pick-up is at 671 2nd Avenue, Fernie, British Columbia.

Orders may take 2 - 3 days to be processed for shipment. Shipments may take 2-7 business days from shipment date to be delivered.

 

Returns

Purchases made online are eligible for store credit, or exchange within 15 days of ship date on your order confirmation.

 

Conditions and Exceptions

No returns on ski boots or climbing gear purchased online.  All returns must be unworn, unwashed, and free from alterations. Returns must have all original tags attached. Final sale items and discounted items are not redeemable for store credit or exchange. We reserve the right to refuse a refund if the items show signs of damage.

 

Product Condition:

We can accept return ONLY when:

  1. The product has never been worn or used.
  2. The original hang tags are still attached to the garment or product, and the product (if possible) is in its original box.
  3. You include the original sales receipt.
  4. Shoes and boots must be in their original packaging.

Exceptions:

Items that are considered Final Sale and that are not eligible for store credit or exchange include:

  1. Any discounted items or items marked, "Final Sale".
  2. Items on promotion in limited quantity and time specified as 'not refundable and not exchangeable' in notifications.
  3. Ski boots, climbing gear including climbing harnesses and underwear/swimwear.

 

How to send an item back for return:

Shipping charges are not refundable. Contact RETURNS for instructions on how to proceed with a return.  Please provide the reason for return.

Alternatively, exchanges can be made in store at our store location at 671 2nd Avenue Fernie, BC with a copy of your receipt.